NorthCrypto Oy (hereinafter “Company”) is a crypto-asset service provider (hereinafter “CASP”) that offers you (hereinafter “Customer” or “you”) an internet based service, including a possibility purchase, transfer, sell, stake and store crypto-assets (the afore mentioned all together “Service”). The Company is a limited liability company established under the laws of Finland and having its registered place of business in Turku. The Company’s address details are:
LEI identifier: 743700CHRVVP342JOA67
Business identifier: 2918254-9
Address: Kristiinankatu 1 B 25, 20100 Turku
Email address: support@northcrypto.com
The Company is part of the GreenMerc Group. The Company’s sister-company, Ijort Invest Ab (“Ijort Invest”), owns the “Trijo” brand, under which the Company also provides the Service in Sweden. These terms and conditions present the terms of using the Service (hereinafter “Terms and Conditions”). Where the Service is offered under the Trijo brand, the Company remains the only CASP responsible for providing the crypto-asset services described in these Terms and Conditions, and these Terms and Conditions apply to your use of the Service in full. For avoidance of doubt, Ijort Invest is not providing any part of the Service. By creating your User Account in the Service you agree on these Terms and Conditions and the Service Provider’s Privacy Policy, while forming an integral agreement between you and the Company. The Company is subject to the supervision of FIN-FSA, which contact details are:
Finanssivalvonta
P.O. Box 103
00101, Helsinki
+358 918 351
Due to the Company’s business model, to be able to use the Company’s crypto-asset services you may also be required to accept additional terms and conditions from third-party service providers. These third-party providers may be part of the GreenMerc Group or independent entities. Currently, the following service providers are utilized in the Service:
Service provider |
Provided service |
Terms required to accept |
|---|---|---|
GreenMerc Finance |
GreenMerc Finance provides Payment Transactions related to the Service. |
https://www.northcrypto.com/terms-of-service-greenmerc-finance (hereinafter “GreenMerc Finance Terms”) |
Trustly |
Trustly provides Payment Account related to the Service. |
The Trustly terms applicable at the relevant time are presented and accepted separately when the Trustly payment method is used. Trustly’s legal documents are available in Trustly’s Legal Hub: https://www.trustly.com/legal-hub |
For the purposes of these Terms and Conditions the following definitions shall apply:
Engaging in Crypto-Assets through the Service involves significant risks. It is essential to understand the following key risk factors before using the Service:
Given the nature of the Service and the risks involved, it is crucial to assess your financial situation and risk tolerance before engaging with Crypto-Assets.
In addition, the use of Staking Service includes the following additional risks:
By using the Service, you acknowledge and accept these risks and responsibilities. If you are unsure about any aspect, you should seek independent financial, legal, or tax advice before proceeding.
Creating a User Account is a precondition to becoming a Customer and using the Service. All the regulated crypto-asset services and Staking Service are provided by the Company are accessible through the Service and cannot thus be provided to you if you are not a Customer. The User Account is created by following the instructions presented on the Website.
To create a User Account and to use the Service you have to be: i) at least 18 years old or in case you are a legal entity, be represented by at least 18 years old natural person; and ii) capable to engage into binding agreement with the Company.
By creating a User Account:
As a regulated service provider, the Company is required to comply with AML Act. Thus, to be able create a User Account and to use the Service you have to identify yourself by using a so called strong authentication method, for example online banking access codes. The identification is required, among other things, to prevent money laundering, financing of terrorism and other acts of misconduct. The Company also has the right to demand additional documents and information to confirm your identity and to verify the given information from, for example, the population information system or from other similar source. In case you are included in a list concerning financial sanctions published by the European Union or European Union member state, you are not allowed to create a User Account and may not use the Service.
For clarity, to be able to use services of GreenMerc Finance, Trustly and Trading Venue or Counterparty, these entities may require the Company to provide information about you, for example, to fulfil their own obligations under the AML Act or similar laws applicable in their jurisdictions. Accordingly, you agree that the Company may disclose information collected from you under the AML Act to GreenMerc Finance, Trustly, Trading Venue or Counterparty or another third party, if such disclosure is necessary for the provision of the Service, required by law, or based on other reasonable grounds. The Company shall inform you when your User Account has been accepted, and you can begin to use of the Service.
After the first identification you shall log in to your User Account with the password you have created. The Company has the right to not to open up a User Account to the Service due to any reason. If you have failed to create a User Account, you can contact the Company via e-mail: support@northcrypto.com.
The User Account is personal, and you may only possess one User Account at a time. No-one other than you may use your User Account and you are not allowed to act as an intermediary in favour of a third party or in any other equivalent role.
You shall immediately inform the Company of any changes in the information you have provided.
It is strictly prohibited to use the Service and the Website for illegal purposes. Since the regulation concerning Crypto-Assets may vary between countries you are always solely responsible to act according to the regulation applicable to you, regardless of whether it is determined by your residence or other factors. You are responsible to comply with applicable laws and regulations, including tax regulations and reporting obligations. The Company accepts no responsibility whatsoever of damages and consequences due to the fact that you have violated the regulation applicable to you while using the Service.
It is strictly prohibited to use the Service and the Website to purposes of harming the Service or the Website.
You are also responsible to pay us the applicable Fees.
See also Section ‘Information Security’.
The Company is responsible to provide the Service in compliance with MiCA. Therefore, the Company has established, for example, the comprehensive Conflict of Interest Policy and published a summary of that policy in here: https://www.northcrypto.com/conflict-of-interest-policy.
The Company has in place certain risk management procedures which the Company uses to prevent the use of the Service and the Website for illegal purposes such as money laundering or financing of terrorism and other actions in violation of the Terms and Conditions.
If the Company determines that there is reason to suspect that you are violating these Terms and Conditions, if the Company believes it is required to act in accordance with the AML Act, or if GreenMerc Finance, Trustly or Trading Venue or Counterparty makes a reasonable decision or request for the Company, the Company has the right to: (i) freeze your Crypto-Asset Account and/or User Account, (ii) restrict your use of the Service, (iii) freeze any funds held on your behalf, (iv) prevent your access to the Service, and/or (v) take other necessary actions; without prior notice to you.
The Company may also request for additional information such as more specific identification information in order to investigate the situation. The freezing of the Crypto-Asset Account or User Account may continue at most 180 days or longer if there is a pending court proceeding concerning the matter or the freezing is justifiable due to official investigation or order or if you have failed to deliver the additional information the Company has required or if the Company has a reason to doubt that you do not have the right to possess the assets on the User Account.
After becoming a Customer of the Company, you receive your personal Crypto-Asset Account. When providing Crypto-Asset Account to you, the Company is providing the following regulated crypto-asset service under MiCA:
All Crypto-Assets held in your Crypto-Asset Account remain your sole property. The Company does not acquire any ownership rights over these Crypto-Assets but acts solely as a custodian on your behalf.
You have no right to gain interest income on the assets on your User Account. You are forbitten to pledge your Crypto-Asset Account or your Crypto-Assets on the Crypto-Asset Account.
To provide Crypto-Asset Account in accordance with MiCA, we have established custody policy and published a summary of that policy in here: https://www.northcrypto.com/custody-policy. That summary includes more detailed nature and description of the Crypto-Asset Account, as well as the description of security systems used by the Company.
When providing Crypto-Asset Account, the Company is entitled to make use of third-party service providers, if such service-providers are authorised in accordance with MiCA. The Company makes use of Trading Venue or Counterparty when providing Crypto-Asset Account, as it is mandatory to complete the Settlement in the Trading Service.
In case the Blockchain that the Crypto-Asset supported by the Service is based on is divided into two or more separate blockchains (“Blockchain Split” or “Fork”), The Company shall have the right to decide which Blockchain and Crypto-Asset the Service will support. The Company aims to inform of its actions due to the division of a Blockchain it supports within a reasonable period of time, and the Customer is entitled to ask the reasoning behind the Company’s decision. The Company may for example (i) decide to not support a Fork at all or (ii) decide that the new Crypto-Assets created by a Fork shall be traded and converted into a Crypto-Asset supported by the Service or (iii) decide that the Service shall fully support the new Crypto-Asset, whereupon new Crypto-Assets would be registered to your Crypto-Asset Account. In options (ii) and (iii) the expenses can be deducted from the amount of euros or Crypto-Assets compensated to you. If there is any confusion of which Blockchain represents the original Crypto-Asset after a Fork the Company shall have the right to decide which Blockchain the Service shall support after the Fork and which Blockchain shall represent the original Crypto-Assets.
As a Customer of the Service you accept that the decision made by the Company might not in all cases be the one you were hoping for. You have no right to perform any demands due to the event described in this section or the actions taken or not taken by the Company due this sort of event.
Through the Service you can use our Transfer Service to make a Crypto Deposit or Withdrawal. When providing Transfer Service to you, the Company is providing the following regulated crypto-asset service under MiCA:
Through the Transfer Service, you may place an Order for a Crypto Deposit or Withdrawal. The Company can only provide the Transfer Service to and from your personal, solely owned External Virtual Wallet.
When a Crypto Withdrawal Order is accepted, the Company acts as the CASP of the originator and transfers your Crypto-Assets from your Crypto-Asset Account to your External Virtual Wallet. When a Crypto Deposit Order is accepted, the Company acts as the CASP of the beneficiary and provides you with an address where a third-party service provider may transfer your Crypto-Assets, which will then be credited to your Crypto-Asset Account.
For clarity, the Company bears no responsibility for any third-party service providers used by the Customer in connection with the Transfer Service and is only responsible for its own service provision.
To fulfil the requirements set in MiCA, the Company has established and published Notification about Transfer Service in here: https://www.northcrypto.com/regulatory-information. The Notification about Transfer Service is an integral part of the agreement between the Company and you. It includes additional information about the modalities of the Transfer Service, and description of the security systems used by the Company.
When you give an Order for Transfer Service, you are solely responsible for correctly providing all necessary information (e.g., wallet address) requested by the Company. For avoidance of doubt, as the Company is providing Transfer Service in accordance with AML Act and TFR, the Company might require you to provide additional information before the Order can be accepted. The Company accepts no responsibility of the possible damage caused by you providing incorrectly the information implied in this section.
Through the Service you can use our Trading Service to make different type of Orders to be executed on Trading Venue or with Counterparty. For clarity, all the Orders are executed in accordance with our Order Transmission and Execution Policy, and thus, by utilizing Single-Venue Execution Strategy (see Section 2.3.1 of that policy) .
When providing Trading Service to you, the Company is providing the following regulated crypto-asset service under MiCA:
By using the Trading Service, you grant the Company the right to act on your behalf when transmitting your Orders to Trading Venues and/or executing your Orders with Counterparties, as well as all related representation rights necessary to facilitate the execution of your Orders.
By using the Trading Service, you acknowledge and accept the Company’s Order Transmission and Execution Policy. In accordance with that Policy, the Company may execute your Order outside of a Trading Venue. By using the Trading Service, you expressly consent to such execution outside of a Trading Venue.
Through Trading Service, you can give us buy, sell or swap Orders regarding Crypto-Assets available in on the Trading Service from time to time. The different type of Orders are always visible on the Service before you give us an Order and require you to give required information regarding the type of Order utilized. After receiving your complete Order, we transmit it electronically on your behalf to Trading Venue’s order book to be executed once matched or execute it on your behalf with Counterparty.
Currently, the Company offers the following type of Orders:
Quickbuy allows you to buy Crypto-Assets at the market price available on Trading Venue or Counterparty. Before accepting the Order, the Trading Service displays i) lowest available sell offer on Trading Venue or Counterparty, ii) the quantity of Crypto-Assets available for purchase; and iii) the total euro amount to be paid. This display is valid for 15 seconds, and after that it updates. Once the Order is given and accepted, the Company transmit the Order to Trading Venue where the Order is executed once matched or executes it with Counterparty. After that you receive Crypto-Assets to the Crypto-Asset Account.
Quicksell allows you to sell Crypto-Assets at the market price available on Trading Venue or Counterparty. Before accepting the Order, the Trading Service displays i) highest available buy offer on Trading Venue or Counterparty Service, ii) the quantity of Crypto-Assets to be sold; and iii) the total euro amount to be received. This display is valid for 15 seconds, and after that it updates. Once the Order is given and accepted, the Company transmit the Order to Trading Venue where the Order is executed once matched or executes it with Counterparty. After that you receive euros to the Service.
Swap allows you to exchange one type of Crypto-Asset for another at the available market price on Trading Venue or Counterparty (i.e., you have to choose the amount of Crypto-Assets you wish to exchange). Before accepting the Order, the Trading Service displays i) exchange rate currently available on Trading Venue or Counterparty, ii) the amount of Crypto-Assets being exchanged; and iii) the amount of Crypto-Assets to be received. This display is valid for 15 seconds, and after that it updates. Once the Order is given and accepted, the Company transmit the Order to Trading Venue where the Order is executed once matched or executes it with Counterparty. After that you receive Crypto-Assets to the Crypto-Asset Account.
Advanced Buy allows you to place a buy Order at a specific price to Trading Venue or Counterparty (i.e., you have to choose the targeted maximum euro price you are willing to pay). Once completed, the Company will transmit the Order to Trading Venue’s orderbook where Order remains open until it is matched with a sell order at the specified price or better, a Trading Venue is not utilized, the Company will instead monitor the market until the specified price is reached and execute the Order with a Counterparty on your behalf. After that you receive Crypto-Assets to the Crypto-Asset Account.
Advanced Sell allows you to place a sell Order at a specific price to Trading Venue or Counterparty (i.e., you have to choose the targeted minimum euro price you are willing to accept). Once completed, the Company will transmit the Order to Trading Venue’s order book where Order remains open until it is matched with a buy order at the specified price or better, or if a Trading Venue is not utilized, the Company will instead monitor the market until the specified price is reached and execute the Order with a Counterparty on your behalf. After that you receive euros back to the Service.
Autopilot enables automatic Crypto-Asset purchases at regular intervals based on your selected settings (i.e., you have to choose the amount euros per purchase and purchase interval). Once the Autopilot is set, it will generate purchase Quickbuy Orders for the Company (see Quickbuy above).
Stop Loss allows you to give an Order with a set predefined euro price at which your Crypto-Assets will be automatically sold as Quickbuy. Once the market price in Trading Venue or Counterparty reaches or falls below the Stop Loss price, it will generate sell Quicksell Order for the Company (see Quicksell above). After that you receive euros back to the Service.
To able to use Trading Service, you have to have enough Fiat Funds on you Fiat Account or Crypto-Assets on your Crypto Account. To receive assets to your User Account, you have to make: i) Fiat Deposit to your Payments Account by using payment options available at time (see clause 9.2 for further details); or ii) Crypto Deposit Crypto-Assets to you Crypto-Asset Account.
All type of Orders are given through the Service. The completed Order will be registered immediately at your User Account. By giving an Order, you give the Company a permission to transmit Order to Trading Venue or to execute it on your behalf with Counterparty. As the Company only transmits the Orders on your behalf or executes them on your behalf, the Company never acts as a counterparty for the completed buy, sell or swap trade with you.
All the prices displayed in the view are initial prices available in Trading Venue or Counterparty, based on the open orders of the third-parties. The initial prices displayed at the Website may at times be incorrect due to technical error, and this may lead to the situation where the Company is entitled to stop offering Orders regarding certain Crypto-Assets until the error is fixed. The fees applicable at any given time are announced at the Website.
You are responsible that you fill all information correctly when you are trading. The Company is not liable for any damage due to the fact that you have given erroneous information, for instance filled in the wrong value to the slot for the amount of Crypto-Asset.
If your Order in Trading Service is executed by Trading Venue or Counterparty, you acknowledge that the Settlement must be completed. To be able to use the Service, you hereby by accept and give permission to the Company to complete the Settlement with Trading Venue or Counterparty.
The Company will monitor and evaluate the effectives of its Order Transmission and Execution Policy in order to identify and, where appropriate, correct any deficiencies in that respect. If the Company makes any material changes to Order Transmission and Execution Policy, it will notify you, and require your prior acceptance for the updated policy, before you can continue the usage of Trading Service.
The Company does not provide you Payment Services.
The Fiat Funds on Payment Account can only be used to: i) buy Crypto-Assets through Trading Service; or ii) Fiat Withdrawal.
You can only make Fiat Deposit from a bank account in your own (or the entity's if company account) name. Similarly, Fiat Withdrawal is allowed only to a bank account belonging to the User Account owner. The Company, GreenMerc Finance or Trustly has the right to demand documents and actions to verify that the account you have announced is your personal account. It is neither allowed nor possible to transfer Fiat Funds from the Payment Account to elsewhere than the personal bank account you have provided. To transfer Fiat Funds to another user of the Service is not allowed or possible either. In case you want to change the bank account you have provided for the User Account you can contact the Company via e-mail at: support@northcrypto.com
All the transferred Fiat Funds goes directly to the Payment Account provided by Trustly in accordance with Trustly Terms, available. All the Payment Transactions from the Payment Account, including Fiat Withdrawal and Payment Transaction related to Settlement, are provided by GreenMerc Finance.
The Company may offer you the opportunity to Stake your Crypto-Assets through the Service. Staking Service is available only in respect of those Crypto-Assets and to the extent separately determined by the Company from time to time. The Company may, at its own discretion, decide which Crypto-Assets may be Staked, when the Staking Service is offered and to what extent the Staking Service is available.
The Company may set requirements for the use of the Staking Service, including minimum amounts that may be allocated to the Staking Service. Additional requirements independent of the Company may also arise from the Proof-of-Stake Protocol concerned or from the technical implementation of the Staking Service.
The Company may provide the Staking Service itself or through one or more Staking Infrastructure Providers. Regardless of the use of a Staking Infrastructure Provider, the contractual relationship in respect of the Staking Service is formed exclusively between you and the Company and any questions, requests or complaints concerning the Staking Service shall be addressed to the Company. To enable the provision of the Staking Service, the Company may need to share information relating to you and to your Orders with a Staking Infrastructure Provider, and thus, by using the Staking Service, you authorize the Company to share such information to the extent necessary for the provision of the Staking Service.
Before using the Staking Service, you acknowledge and accept the risks and responsibilities relating to Staking set out in the Risk Warning in Section 3 of these Terms and Conditions. The Company cannot guarantee that Stake or Staking Service will operate without interruption, without errors or according to any specific schedule. The Company may suspend, restrict, modify or terminate the provision of Staking Service, in whole or in part, if it is necessary due to legal or regulatory demands, actions taken by a Staking Infrastructure Provider or relevant authorities, or for another justified reason solely determined by the Company (e.g., for technical, operational, legal, regulatory, risk management-related or service provider-related reasons), regardless of whether advance notice was given to the Company. In such a situation, the Staked Crypto-Assets may cease to generate Staking Rewards, and you may lose the right to future Staking Rewards.
The Company is liable for the loss of your Crypto-Assets in connection with the Staking Service only to the extent set out in Section 13 of these Terms and Conditions.
You may use the Staking Service by giving an Order through the Service and specifying the amount of Crypto-Assets to be allocated to the Staking Service. Following activation, the Company records the allocated amount in its internal records. The Staking Service does not include, for you, the exercise of any voting or governance rights that the relevant Proof-of-Stake Protocol may attach to Staked Crypto-Assets, and you are not available to give such type of Orders.
By giving an Order to Stake, you authorize the Company to allocate and Stake the Crypto-Assets covered by the Order on your behalf and to take any other action necessary for the provision of the Staking Service. An Order to Un-stake Staked Crypto-Assets cannot be cancelled or withdrawn once the Company has initiated the Un-staking process, as the relevant protocol-level transactions might be irreversible.
Withdrawals, transfers or other use of Staked Crypto-Assets require that you first give an Order to Un-stake the Staked Crypto-Assets and that the Un-staking process has been completed. Un-staking may be subject to waiting periods, queues or other restrictions arising from the Proof-of-Stake Protocol concerned or functionalities of Staking Service. The Company seeks to process your requests as quickly as possible, but Un-staking may cause a delay before the Crypto-Assets are available for withdrawal, trading or other use. Such delays are an inherent part of the Staking Service and do not, in itself, give rise to any right to compensation.
When activating the Staking Service, you may select Restaking. The consequences of that selection are set out in Section 10.4.
You retain ownership of the Staked Crypto-Assets, and only you are entitled to use the Staking Service in respect of your own Crypto-Assets. You shall not, without the prior written consent of the Company, pledge, encumber or otherwise use any Staked Crypto-Asset as collateral for any loan, debt or other obligation of yours or of any third party.
The Company maintains customer-specific records of the Staked Crypto-Assets and Staking Rewards attributable to you. Such Staked Crypto-Assets and Staking Rewards are kept separate from the Company's own assets, both operationally and in the Company's accounting records. Because Crypto-Assets are Staked using pooled arrangements, your Staked Crypto-Assets and Staking Rewards are not held separately from those of other customers on an operational level (i.e., on-chain), but are at all times kept separate from them in the Company's accounting records.
At your request, the Company shall provide you in electronic form with a statement of position concerning your Staked Crypto-Assets. The statement shall include the type and balance of the Staked Crypto-Assets, their market value at the time of the statement, and any Staking Rewards credited to you during the reporting period.
Where the provision of the Staking Service is suspended or terminated, or where a Staking Infrastructure Provider ceases to operate the relevant validator infrastructure, the Company may Un-stake your Staked Crypto-Assets without a separate Order from you. The Crypto-Assets will be released for your use in accordance with these Terms and Conditions once the Un-staking process has been completed.
Staking Rewards are determined, among other things, on the basis of the amount of Staked Crypto-Assets, the relevant Proof-of-Stake Protocol, the rewards paid by the protocol, the fees and costs charged by the Company, and other factors affecting Staking Service. The amount of Staking Rewards depends on the performance and availability of the validator infrastructure used. Reduced or absent Staking Rewards resulting from validator downtime, maintenance, removal of a validator from the active set of the relevant Proof-of-Stake Protocol, or other performance-related matters do not give rise to any right to compensation. More detailed information on the determination of Staking Rewards, payment schedule and any applicable fees may be provided in the Service, in the Fees or in other materials made available to you.
The Company's fee for the Staking Service is charged in accordance with the Fees and is deducted solely from the Staking Rewards actually received, if any, in respect of your Staked Crypto-Assets. The fee is not deducted from the Crypto-Assets you have allocated to the Staking Service. Any fees payable by the Company to a Staking Infrastructure Provider are included in and paid out of the Company's fee and are not separately deducted from your Staking Rewards.
The Company does not guarantee the amount, continuity or realisation of Staking Rewards. Staking Rewards may vary, and you may receive less than expected or no Staking Rewards at all. Staking Rewards are not interest, deposit yield or any other predetermined return, and staking is not covered by deposit protection or any other corresponding protection. Any estimates, historical figures, or expected percentages relating to Staking Rewards that the Company may provide, whether in the Service, in marketing materials or otherwise, are indicative only and constitute marketing material. Such estimates are not a forecast, promise or guarantee of future returns, and the actual Staking Rewards you receive may differ, potentially significantly, from any estimate previously provided to you.
Staking Rewards may be credited to you, for example, weekly or in any other manner determined by the Company from time to time. The payment schedule may change for technical, operational, protocol-related, service provider-related or other justified reasons.
For clarity, as with other Services provided by the Company to you, you are solely responsible for all taxes, tax consequences, reporting obligations and other authority obligations relating to Staking Service and potential Staking Rewards.
Where you have selected Restaking, Staking Rewards are Staked instead of being credited to you. The timing of Restaking depends on the Proof-of-Stake Protocol concerned, and the Company does not guarantee that Restaking occurs on any particular day or according to any fixed schedule. Where you have not selected Restaking, Staking Rewards are credited to you in accordance with this Section.
Where an event relating to the Staking Service may give rise to a claim, the Company monitors the situation and, where applicable, seeks to obtain reimbursement from the relevant Staking Infrastructure Provider under the arrangements agreed between the Company and that provider. Such arrangements are subject to notification periods, minimum claim amounts and other conditions determined by the Staking Infrastructure Provider, and the Company does not guarantee that reimbursement will be obtained in full or at all. To the extent that reimbursement is not obtained and the loss is not attributable to the Company, the loss is borne by you. Where a slashing or other penalty mechanism materializes and affects your Staked Crypto-Assets or Staking Rewards, the Company will provide you with an explanation of the cause, to the extent permitted by applicable law and by the agreements binding the Company.
The password created in order to use the User Account is your personal password and it is not permitted to disclose it to third parties. It is your responsibility to use your User Account and the Service safely and to store the password in a way that it will not be disclosed to third parties. You must immediately inform the Company in case you become aware or you suspect that your password has been disclosed to a third party.
The Company shall have the right to monitor the use of the User Account and the password and the Company may at its sole discretion require you to change your password. The Company may also set requirements for the password’s security and demand you to change your password on the terms that your password does not meet the requirements set by the Company. The Company shall also have the right to prevent the use of the User Account if it is deemed necessary at the Company’s discretion due to reasons related to information security.
The instructions or tips on the Website or provided by other means by the Company are not binding towards the Company and do not necessarily ensure the information security of the Service.
The Company never requests you to deliver your User ID or password other than when you are logging in to the User Account. Other requests concerning the User Account or revealing the password must not be answered even if the requests might seem originated from the Company.
The Company has the right to share information of you to the competent authority in case you commit actions that endanger the information security of the Service, the Website or other related systems.
The Company shall have the right to change or terminate, temporarily or permanently, the Service and the Website or a part of them or to restrict the use of the Service or the Website at any given time. The Company aims to inform of essential changes to the Service in a reasonable amount of time prior to performing such changes, nevertheless at least 30 days before the change shall come into force.
The Company shall have the right to alter the Terms and Conditions unilaterally at any given time. The Company aims to inform of essential changes made to the Service in a reasonable amount of time prior to preforming such changes, nevertheless at least 30 days before the change shall come into force.
The Company may transfer its rights and duties set forth in the contract to a third party at any given time without your consent by informing about the transfer 30 days before the transfer shall take place. The Company may transfer GreenMerc Finance ’s and/or Trustly’s rights and duties explained in these Terms and Conditions to a third party or GreenMerc Finance at any time by informing about the transfer 30 days before the transfer shall take place.
You have no right to transfer the rights and duties related to the Terms and Conditions and the Service to a third party. For weighty reasons, for example due to order by an authority, or regulatory changes, the Company shall have the right to disregard the time limits for informing the changes stated in this section, also to 0 days.
By using the Service, you acknowledge and accept the Risk Warning set out in Section 3 of these Terms and Conditions. The Company shall not be liable for any realized risks mentioned in the Risk Warning, except where such risks are directly caused by the Company's actions or omissions. You are not entitled to any compensation from the Company for risks that are not attributable to the Company.
The Service does not include investment advice in any respect. Any communication by the Company such as pricing information or other information about the Crypto-Asset or for example the Company’s decision to provide or not to provide certain Crypto-Assets in the Service should not be interpreted to be a recommendation to purchase or not to purchase, sell or not to sell the Crypto-Asset in question. Each purchase and sale decision is your own decision and the Company does not have any responsibility of such decision or its consequences.
The Company aims to maintain the Service and the Website functioning at all times but the Company does not at any part guarantee the functioning and accessibility of the Service at any given time. The Company aims to inform reasonably in advance in the event of premeditated maintenance breaks.
As the Trading Service is based on the Trading Venue or Counterparty Platform, the Company cannot guarantee that you can sell, bought or swap Crypto-Assets constantly in the Service. In addition, if the Order Transmission and Execution Policy is updated, we have to get your prior approval for the updated policy before you can continue the usage of Trading Service.
The Company is not responsible for any possible indirect damage, such as loss of revenue or profit or other consequential damages unless the Company has caused the harm by gross negligence or by malicious act.
The Company shall not be liable for any loss, damage, claim, or other similar matter arising directly or indirectly from:
The Company, along with its affiliates, business partners, licensors, and service providers, shall not be liable for any incidental, indirect, consequential, exemplary, special, or punitive damages you may incur. This includes, but is not limited to, loss of profits, goodwill, data corruption, service interruptions, or the need for substitute services, even if the Company has been advised of the possibility of such damages. This limitation shall be interpreted to the fullest extent permitted by applicable law.
The Company’s responsibility is always capped to the Fees paid from you to the Company in previous 12 months before the allected incident leading to the compensation. Notwithstanding the above, in accordance with Article 75(8) of MiCA, the Company shall be liable to you for the loss of Crypto-Assets from your Crypto-Asset Account if such loss results from an incident attributable to the Company. The liability set out under Article 75(8) of MiCA also extends to the loss of Staked Crypto-Assets arising in connection with the Staking Service, but the Company shall only be liable for the loss of Staked Crypto-Assets to the extent that such loss results from an incident directly attributable to the Company. Incidents not attributable to the Company in connection with the Staking Service include, but are not limited to, slashing or other penalty mechanisms arising from the operation of the blockchain protocol, protocol errors, or the actions of a third-party service provider, where such events occur independently of the Company's own conduct and/or could not have been prevented by the Company through the exercise of reasonable care. In cases where Article 75(8) of MiCA applies, the Company’s liability shall be limited to the market value of the lost Crypto-Assets at the time the loss occurred.
For clarity, incidents not attributable to the Company include, but are not limited to, cases where the Company can demonstrate that the loss occurred independently of the provision of the Service or the Company’s operations. This includes, for example, issues inherent to blockchain technology or losses resulting from unauthorized use of your Crypto-Asset Account for which you are responsible.
You shall be liable to compensate in full amount any damage caused to the Company caused by your violation of these Terms and Conditions.
The Company is not responsible for not fulfilling its duties when this is due to a force majeure.
Any obstruction that is not attributable to the Company’s actions and prevents the Company from fulfilling its duties shall be considered to be a force majeure event. Force majeure events include, among others, the interruption of the network traffic, instability or unavailability of the Blockchains the Service supports including protocol-level failures, bugs, upgrades or defects, interruptions in general distribution of electricity, payment transactions or telecommunications natural disasters, fires, extreme weather events, epidemics or pandemics; acts of hackers or other malicious actors; armed conflict, warfare, terrorism, insurrection or sabotage; sanctions, embargoes or similar restrictions; strikes or other labor disputes; and the obstacles due to actions by authorities , including a Staking Infrastructure Provider or other third-party service provider being unable to perform its obligations to the Company for reasons beyond the Company's control.
The agreement shall be effective until further notice. You have the right to terminate the agreement and to end your User Account with immediate effect at any time. The Company may terminate the contract with 30 days’ notice at any time. If there is reasonable doubt that you have violated these Terms and Conditions the Company has the right to terminate the contract with immediate effect.
If there are any remaining Crypto-Assets in your Crypto-Asset Account at the time of termination, you must give an Order to transfer them through the Transfer Service or sell them through the Trading Service within the timeframe specified by the Company. If you fail to do so, the Company has the right to sell the Crypto-Assets through the Trading Service and return the resulting Fiat Funds to your bank account.
Where you have Staked Crypto-Assets at the time of termination, the Company will Un-stake them, and the resulting Crypto-Assets shall be treated in accordance with this Section once the Un-staking process has been completed. Any Staking Rewards accrued up to that time and attributable to you will be credited to you.
The following provisions shall remain in force after the termination of the agreement: Sections 2, 3, 13, 14, 15, 16 and 17.
You can contact the Company at any time via e-mail at: support@northcrypto.com. The Company shall without undue delay confirm that it has received the message and aims to answer you as soon as possible.
The e-mail address you provide while creating your User Account acts as your confirmed and qualified communication channel and you are deemed to have received all notifications delivered to that e-mail address.
If you wish to make a complaint to the Company, you can always make it free of charge. We have provided further information about the complaints and our complaints handling procedures in here: https://www.northcrypto.com/customer-complaints-policy.
In respect of the Staking Service, the notification requirement set out in Section 10.3 applies in addition to this Section.
The Service and to the contractual relationship formed by the use of it is governed by the laws of Finland except the conflict of law rules that lead the application of any other law than the Finnish law. The Sale of Goods Act (355/1987) or the international Sale of Goods Act (1980 Convention on Contracts for the International Sale of Goods) are not applied.
All possible disputes due to this contract shall be heard by the District Court of Helsinki.
These Terms and Conditions may be made available in several languages. In the event of any discrepancy, inconsistency or conflict between different language versions, the English language version shall prevail and shall be the version relied upon for the interpretation of these Terms and Conditions.